Refund Policy

1. When refunds are issued

Refunds are initiated after we confirm one of the following:

• Your return has been received and approved after inspection.
• Your order was cancelled before dispatch and payment was already captured.
• Payment was deducted but the order could not be confirmed / fulfilled.
• We could not deliver the order due to our operational failure (verified cases).

2. Online payments (Razorpay — UPI / Card / Netbanking)

For prepaid orders, refunds are credited to the original payment method used at checkout. Once we approve the refund, bank/UPI settlement typically completes within 5–7 business days. Exact timing depends on your bank or UPI app and is outside our direct control after we initiate the refund with the payment gateway.

3. Cash on Delivery (COD) orders

For COD purchases, there is no prepaid amount to reverse at the time of order. If a COD order is returned and approved, we will refund the product amount via UPI or bank transfer to the account details you share by email. Please allow 7–10 business days after approval for the transfer to reflect.

4. What is refunded

Product price (after any coupon discount already applied) is refundable for approved returns/cancellations. Shipping charges are non-refundable except where the return is due to our error (wrong item shipped) or a verified manufacturing defect.

5. Partial refunds

If an order contains multiple items and only some are returned, we refund only the approved returned products. Coupon discounts may be recalculated proportionally where applicable.

6. Failed / duplicate payments

If your account was charged more than once for the same order, write to hello@xellbuy.com with payment screenshots and order ID. After verification with our payment partner, we will refund the duplicate amount to the original method.

7. Communication

Refund status updates are shared on your registered email. For help, contact hello@xellbuy.com or +91 92136-23743. Operated by SKYBUY PRIVATE LIMITED.