Support
Shipping & Delivery Policy
Xellbuy ships carefully packed skincare, haircare, makeup and fragrance products across India. This policy explains dispatch timelines, delivery estimates, shipping charges, and what to do if a shipment is delayed or damaged.
1. Serviceable locations
We deliver to most pin codes across India through trusted courier and logistics partners. Some remote, restricted, or high-risk locations may have limited service, longer timelines, or COD restrictions. Serviceability is confirmed at checkout / fulfilment.
2. Order processing & dispatch
Orders are usually processed and dispatched within 1–3 business days after confirmation (excluding Sundays and public holidays). During sales or high-demand periods, dispatch may take slightly longer. You will receive shipment updates on email / SMS where available.
3. Delivery timelines
After dispatch, standard delivery typically takes 3–7 business days depending on your city and pin code. Metro and Tier-1 cities are often faster; remote areas may take 7–10 business days. These are estimated timelines, not guaranteed delivery dates.
4. Shipping charges
Any shipping fee applicable to your order is shown clearly at checkout before you place the order. Promotional free-shipping offers, if live, will also be reflected at checkout.
5. Packaging
Products are packed securely to protect against leakage, breakage and damage in transit, especially glass bottles and pump packaging. Please inspect the outer carton on delivery and note visible damage with the courier before accepting, wherever possible.
6. Failed delivery attempts
Couriers usually attempt delivery more than once. If delivery fails due to incorrect address, unreachable phone number, or repeated non-availability, the shipment may return to us. Re-shipping may attract additional charges.
7. Damaged / missing parcels
If the parcel arrives damaged or contents are missing, contact hello@xellbuy.com within 48 hours with photos of the package and product. We will coordinate with the logistics partner and arrange a suitable resolution.
8. Contact
SKYBUY PRIVATE LIMITED, 4th Floor, Building/Flat No. 435, A.R. Mall, Opp. Panvel Point, Mota Varachha, Surat, Gujarat – 394101. Phone: +91 92136-23743. Email: hello@xellbuy.com.